Error screen appears on device

We have prepared an article that explains error codes. If the error you are experiencing is listed, please check the details at the link below.

Error Code

If the error code you see is not listed, or if the issue does not improve after trying the steps in the article, please unplug the power cable and plug it back in to restart the device.

If the issue still does not improve after restarting, please contact us via the inquiry form and include the following information.

• Model (Atmoph Window 2 or Atmoph Window Yo):
• A photo showing the error screen:
• Order number (please include this if your product is within the 1-year warranty period):
• Atmoph account (the email address registered to your Atmoph Window):
• (For Atmoph Window Yo only) A photo of the serial number on the back of the device (where the QR code is located):