Unable to connect device to network

If the network connection on your Atmoph Window seems unstable, please try checking the following:

• If possible, restart your Wi-Fi router
• If you are using a panorama group, please go to MENU > Settings > Panorama and temporarily disable the panorama group
• Unplug the power cable from your Atmoph Window and plug it back in to restart the device
• Move the device closer to your router, if possible (Walls or other obstacles may interfere with the connection)
• If your router is set to automatically switch Wi-Fi channels, please try turning this setting off (The connection may fail during channel switching)
• Go to MENU > Settings > System > Network and set up the Wi-Fi connection again (If you are using multiple devices, please set them up one at a time)
• If available, try connecting to a different network (including both 2.4 GHz and 5 GHz channels, or mobile tethering)
• Go to MENU > Views and check whether the views page is displayed (If the list appears, the device is successfully connected to the network)

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Set up your Wi-Fi

If you are still unable to connect immediately after entering the Wi-Fi password (for example, if an error code appears or no networks are detected during Wi-Fi setup), please contact us via the inquiry form and include the following information:

• Model (Atmoph Window 2 or Atmoph Window Yo):
• Description of the issue (e.g., No networks are detected):
• Order number (please include this if your product is within the 1-year warranty period):
• Atmoph account (the email address registered to your Atmoph Window):
• (For Atmoph Window Yo only) A photo of the serial number on the back of the device (where the QR code is located):