The issue may be related to the device itself. Please try unplugging the power cable and plugging it back in to restart the device, then check whether the issue is resolved.
If the issue does not improve, it may be caused by a problem with the main unit. In this case, we will guide you through the repair process. Please contact us via the inquiry form and include the following information:
- Model (Atmoph Window 2 or Atmoph Window Yo):
- Description of the issue (The device stays on the startup screen):
- Order number (please include this if the product is within the 1-year warranty period):
- Atmoph account (the email address registered to your Atmoph Window):
- (For Atmoph Window Yo only) A photo of the serial number on the back of the device (the area with the QR code):
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