Device not powering on (Power Issue)

The issue may be related to the device itself, the power adapter, or the cable.

If you have more than one Atmoph Window and are able to check, please try connecting a power adapter set that is working properly to the device experiencing the issue, and see if the situation improves.

• If the issue is resolved, the power adapter set may be the cause.
• If there is no change, the issue may be with the main unit.

If the issue seems to be with the main unit;

If the issue appears to be related to the main unit, we will guide you through the repair process. Please contact us through the inquiry form and include the following information:

• Model (Atmoph Window 2 or Atmoph Window Yo):
• Issue details (e.g., The device does not turn on even after replacing the adapter.):
• Order number (please include this if your product is within the 1-year warranty period):
• Atmoph account (the email address registered to your Atmoph Window):
• (For Atmoph Window Yo only) A photo of the serial number on the back of the device (where the QR code is located):

If the issue appears to be with the power adapter set;

If a malfunction is suspected with the power adapter set, we will arrange a replacement of the adapter set. Please contact us via the inquiry form with the following information:

• Model (Atmoph Window 2 or Atmoph Window Yo):
• Description of the issue (e.g., The issue was resolved after replacing the adapter, indicating a problem with the adapter.):
• Order number (please include this if the product is within the 1-year warranty period):
• Atmoph account (the email address registered to your Atmoph Window):
• (For Atmoph Window Yo only) A photo of the serial number on the back of the device (the area with the QR code):