Upon receiving your package, inspect the condition of all items within 8 days of delivery. In the unlikely event of damage during transit, contact us via our Contact Form.
Important Notes (Cases Not Covered) :
Even within the warranty period (e.g., 1-year warranty), the following cases are not eligible for free replacement, return, or repair as shipping damage:
Claims made 9 or more days after delivery — as it becomes difficult to determine whether damage occurred during storage or installation.
Damage or failures caused by customer mishandling, such as dropping, pressure, impact, water damage, or improper installation and assembly.
Cases where the original shipping box or packaging has been discarded, making it impossible to verify shipping damage.
*Note Regarding Internal Product Defects
Internal electrical or mechanical defects are covered under our one-year warranty. Malfunctions occurring under normal use according to the instruction manual will be repaired or replaced free of charge within the warranty period.
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