News

Notice of Network System Failure

Created date: February 20th, 2024

Network services for Atmoph Window, including Atmoph Store, homepage, and contact form, experienced temporary connectivity problems from 11:55 (JST) to 16:37 (JST) on February 20th, 2024. We apologize for any inconvenience caused.

The problem has now been resolved and the service has been restored. Thank you for your understanding.

Apology and Compensation for Misdescription of View Prices on Confirmation Page with USD Payment

Created date: March 16th, 2022

Thank you for always using Atmoph Window. We have found the error that was partly shown the wrong prices when you purchased Atmoph views separately with USD as follows.

Error location: the confirmation page of the purchases on Atmoph Window

Correct: Single view for $5.99, Panorama view for $9.99

Incorrect: Single view for $5, Panorama view for $9

We sincerely apologize for the confusion and inform you that it has already been fixed. Also, please rest assured that the invoiced amount is the correct price. As a token of our apology, we would like to offer you View Coupon or Free Limitless Coupon. To the applicable customers, we will send the details of the compensation via email by 23rd March, 2022.

Please click here to contact us in case you haven’t received the email by then regardless of the fact that you are relevant to the above.

Temporary Shipping Delays of Atmoph Window 2 | DEATH STRANDING

Created date: February 22nd, 2022

All of the pre-orders have been dispatched and this problem has settled down. We currently ship the products within 5-7 business days as usual.（Updated on February 22nd, 2022）

This article is for customers who ordered Atmoph Window 2 | DEATH STRANDING.

Really thank you for ordering Atmoph Window 2 | DEATH STRANDING and your patience up until today. We are deeply sorry to inform you that the shipping arrangement is running about a month behind schedule due to the rush of orders. We sincerely apologize for the inconvenience it may cause. 

We continuously share the latest information of the shipment progress here. It’s our utmost priority to deliver yours as soon as we could, it would be great if you could give us a little bit more time. You could check the date of your purchase on the confirmation e-mail that was sent to you when you placed the order. 

Progress of the Shipments:

Updated Date : February 15th, 2022 
Dispatching the orders of around early Jan, 2022