I am being charged and I don't have the service...I AM BEING SCAMMED

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Monica Carrion

2020年05月09日 15:12

I need to be refunded or I will call my credit card company to stop payment. 

 

I am not receiving a service that first of all, didn't expect to be paying in the first place. No mention when you were begging for financing on indiegogo. Now I'm getting a $9 charge each month for exactly what. Functions are still NOT available???

 

THIS IS A SCAM

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  Manfred Schwarz 2020年05月09日 21:37

  Hi Monica,

  I understand that the USD 9 are for access more than 1000 images. In my case it works really fine.
  I supported this company by prepaying the device one year ago and I am really happy that they start the delivery as soon as the hardware was ready. So I can join now the main function of it, looking fantastic scenes of a lot places around the world.
  In my opinion, they make a good job, and the features increase each 14 days.

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  Support 2020年05月19日 00:24

  Hi Monica,
  
  Thank you for joining our Limitless plan. To stop using your subscription, go to MENU > Account from Setting and App. Select your plan from Payment and "Unsubscribe"
  
  How to cancel my Limitless Plan
  https://atmophhelp.zendesk.com/hc/en-us/articles/900000626963
  
  We’re sorry to making you disappointed about our feature, but we're planning to add new functions  in a short span as possible we could, too. So, we hope you could stay tuned with us.
  
  

  Roadmap:
  https://atmophhelp.zendesk.com/hc/en-us/articles/900000510746-Product-Roadmap

   

  Best,
  Atmoph

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  Support 2020年05月19日 00:25

  Hi Manfred,
  
  We cannot thank you enough for your continued support. We’re all so glad to hear you enjoy your Limitless plan and adventure through Atmoph Window 2. Our next update will include the searching feature of Views, so you’re able to discover your favorite views easier than before :)
  
  Best,
  Atmoph

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