Atmoph Window Yo Scope and Light bar do not work

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Benedikt Schäfer (Wedges)

2025年01月12日 09:44

Just received my YO but when connecting the scope it seems after some time the connection is lost eben though in the settings it shows as connecting the light on the scope stays blue and is not getting white. At the moment I can only control the window via mobile app. In addition after installing the light bar it is also found in the settings but does not react. Furthermore the almost left LED is always on and green independent of the scene and even when the YO is turned off. Would need help on setting the system up properly. Thx

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  Support 2025年01月30日 00:25

  Thank you for your comment, and we apologize for any inconvenience. Now, we have received some reports about the inability to connect Atmoph Scope well, and our development team is currently prioritizing a solution to this issue. We plan to deliver a system update to address this in the near future. Once resolved, we will notify you on our website or our social account on X.

  X: https://x.com/atmoph

  We hope this is not repetitive if you have already tried, but the following steps might help resolve the issue. Please feel free to give them a try:

  • Charge using your own USB-C cable and adapter, or the Charging Sill.
  • Update the system on your Atmoph Window Yo (MENU > Settings > System > Update).
  • Press and hold the power button on the Atmoph Scope to activate pairing mode, then set it up again (MENU > Settings > Atmoph Scope).

  If the Atmoph Scope does not enter pairing mode after pressing and holding the power button, it may indicate a malfunction with the Atmoph Scope. Then, please contact us at contact@atmoph.com.

  As for Sunlight Bar, there may be a problem with yours, so could you please contact us at contact@atmoph.com with details or a photo showing the problem? Thank you again for your cooperation and understanding.

  Best,
  Atmoph

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