Several questions (time, date, calenders)

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Christopher Sitter

2016年10月18日 19:53

Hey guys, I just received my Atmoph today. Thx a lot. Now I got several questions/issues:
1. How to set the clock (the right time)?
2. How to set the date?
3. How to connect a Kalender (and which calenders are supported; only Google's, right)?
4. When will the store be launched?

I appreciate your help.
Greetings from Germany, Chris

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  Chikako Kato (Atmoph) 2016年10月19日 02:26 (編集済み 2016年10月19日 02:27)

  Hi, Chris. Thank you for your comment. We are so grad to hear that Atmoph Window has been arrived safely in Germany!! 

  1. How to set the clock (the right time)?
  2. How to set the date?
  → After you set up Timezone, Atmoph Window automatically change time and date. (Please make sure if Wi-Fi connection is done.) To change Timezone, go to Menu>Setting>General>Date&Time.

  3. How to connect a Kalender (and which calenders are supported; only Google's, right)?
  → Atmoph Window will support Google calendar, yet we’re afraid this feature is not ready for yet and it could take a bit more time. We are sorry for being delayed. It will be added in a system update that will be done automatically via Wi-Fi.

  4. When will the store be launched?
  → We are sorry for telling you that Atmoph Store is not ready.. Yet, we already filmed beautiful footages and it’s on the way! Thank you for your patience.

  Let me know if you have any question and please enjoy Atmoph Window.

  Thanks.

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  Christopher Sitter 2016年10月19日 04:23

  Thank you for the quick response. Unfortunately Atmoph didn´t change time and date automatically, although it´s connected to my Wi-Fi for several hours and the timezone is set right.

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  Chikako Kato (Atmoph) 2016年10月19日 05:17

  Thank you for your reply and we are sorry for taking your time. Now, I understand your situation… So, please restart Atmoph Window and see how it goes. If there is still problem, please contact us.

  By the way, which Timezone are you in ?

  Thanks.

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  Christopher Sitter 2016年10月19日 07:23 (編集済み 2016年10月19日 07:24)

  I´m in the timezone Europe - Berlin.

   

  I´m gonna restart Atmoph and see if the problem is solved, when I´m home from work.

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  Chikako Kato (Atmoph) 2016年10月19日 08:29

  Thank you for letting me know your Timezone. Sometimes adjusting time could take more time than expected… I’m sorry about that.

  Let me know if this problem persists. It’s my pleasure to help you!

  Thanks.

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  Christopher Sitter 2016年10月19日 14:15

  A restart didn't change a thing. Further More the auto-update doesn't work (still version 1.2.5). I even reconnected Wi-Fi but that didn't solve the problems as well. The weather doesn't work as well (there's no difference in enabling and disabling this function, although I´m able to change the location).

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  Chikako Kato (Atmoph) 2016年10月20日 01:44 (編集済み 2016年10月20日 02:34)

  Thank you for your reply. Also, I am so sorry for bothering you again. I thought it might have a problem with Internet connection. So, first, please check if your smartphone has internet connection (for example, browsing some web site). Then, if your smartphone has connection, could you please check if your Wi-Fi router restrict internet access from unknown device?

  Furthermore, please also make sure if you connect Wi-Fi network you want to join. To check Wi-Fi name, go to Wi-Fi setting page and see at the bottom right of Atmoph Window. (you can go to Wi-Fi setting page by pausing your hand in front of the sensor for 10 seconds)

  Sorry for taking your time. Please let me know if your problem persists.

  Thanks.

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  Christopher Sitter 2016年10月21日 04:55

  I´ve checked the Wi-Fi connection and everything seems fine. I´m connected to the right network. Therefore I rebooted Atmoph once more. After that, finally, the update was iniciated. Due to the newest software version everything works fine right now. The weather function works. Time and date are set correctly as well.

  I don´t know, why the update didn´t start the first time I made the reboot. Nevertheless I/we were able to solve the problem. Thanks for your help and peacience.

   

  Greetings from Germany

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  Chikako Kato (Atmoph) 2016年10月21日 05:43

  Thank you for your reply! We are so grad that everything goes well. Based on your report, we will enhance quality.

  Sorry for taking your time and please contact me if you have any questions. Your feedback is always welcome! 

  Thanks.

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