how to handle "Atmoph isn't responding"

actxc

April 03, 2020 18:05

looks like I could select some thing, but the buttons never respond.

Only one move is left:

pull the rope and reboot.

Or did I miss any trick with double, tripple, clicking?

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3 comments

Support April 06, 2020 01:03

Hi actxc,

Thank you for sharing your current problem. Also, we’re truly sorry for bothering you about this. It seems there are some initial errors that occur. Do you see this [Atmoph isn't responding] message soon after you restart the device? If so, could you please contact our support team via email contact@atmoph.com ?

We highly appreciate your feedback.

Best,
Atmoph

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일상생활 July 19, 2024 03:37

i have same problem

can you tell me how to handle it?

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Support July 24, 2024 03:27

Hi,

Thank you for asking and we apologize for any inconvenience. There may be an error in the system. Could you try to unplug and plug to restart your Atmoph Window 2? If the problem persists, please contact our support team, contact@atmoph.com. Thank you again for your cooperation.

Best,
Atmoph

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