Error code E90 received

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8 comments

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    Hayesdesign

    Follow up to above.  I restarted the unit and that problem stopped, but still nothing else works, no app function, no sensor function, pretty sure it's also not connected to my WiFi....HELP

     

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    Christina S Foo

    Ditto

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    Hayesdesign

    So what exactly does error code E90 mean?  I think it would be helpful if you posted somewhere what all of the possible error codes are and what they mean exactly and how to remedy the problems therein. 

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    Support

    Sorry for the inconvenience.

    We are working on the cause of E90, but something wrong may be happening inside.
    It will be a big help to us if you could tell us the situation how it occurred, to solve this.

    We'll do our best to find the resolution, and update a new version as soon as we can.

    Best,
    Atmoph

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    Chikako Kato (Atmoph)

    Dear all,

    Thank you for letting me know about your current problem with Atmoph Window 2. Also, we’re truly sorry for bothering you a lot. We’re looking into the details of error E90 now, but it seems some internal errors might occur.

    To clarify the case, would it be possible for you to give us some images that E90 appears? It would be highly helpful for us if we could know when and how often it most likely to be happened, such as trying to make payment, to changing views or etc…

     

    Best,
    Chikako

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    Christina S Foo

    Thank you Chikako, mine is resolved with unplug then plug and subscribing 👍🏻

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    Christina S Foo

    But sensor still not responding 🙁

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    Chikako Kato (Atmoph)

    Hi Christina,

    You’re very welcome and so glad to hear that. If the same problem happen, let me know. Also, we’re sorry for making confused about the sensor. We’re afraid that the proximity sensor supports only for an initial Atmoph Window and not for this model. Instead of the sensor, you could change the view or adjusting the volume via buttons.

    Chikako

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