How do I sync the Atmoph app with the Atmoph 2 window?

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Rsiu7177

March 23, 2020 18:18

The app can’t find the Atmoph 2 window.

2

• Official comment

  

  Support March 24, 2020 02:32

  Thank you for reaching out. It’s confusing but right now you can only control it via physical buttons on the product, until we release the app for Atmoph Window 2. Here is the video of how to use it.

  How to use physical buttons on Atmoph Window 2
  https://youtu.be/lfEJKIY1mCs 

  Should you have any inquiries, feel free to ask.

  Best,
  Atmoph

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  Cody Swatek March 23, 2020 18:37

  Having a similar issue - commenting/following so I can get an update if one is posted here.

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  Nihar Patel March 23, 2020 18:53

  Can't get connected via the app or through bluetooth

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  Hayesdesign March 23, 2020 20:55

  I am having the same issue, can not connect to the app and not sure it is connecting to my WiFi either.

   

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  Don Cruz Datanagan March 24, 2020 03:49

  So if you’re saying the app doesn’t work right now, how are those with 3 screens supposed to get the 3 to sync?

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  Support March 24, 2020 06:47

  We are truly sorry to say, but the Panorama mode is also under development now.
  Right now you will not be able to see the Panoramic view, but will update the features via Wi-Fi as quick as possible.
  We'll be glad if you could wait for a little more.

  Best,
  Atmoph

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  Chikako Kato (Atmoph) March 24, 2020 09:12

  Dear all.

  Thank you for your continuous support. Also, we’re truly sorry for making you confused about app for Atmoph Window 2. As we’ve already received same feedbacks, we’re going to release it as soon as possible we could. It still under developed, but we’re looking for the way to set up the Panorama without using app. As the feature of Panorama is sill under developed too, we’ll keep you update.

  To see your current Wi-Fi connection, go to Settings > System > Network > Switch Wi-Fi and see ‘Current SSID’

  Best, 
  Chikako

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  MalayVaghela March 24, 2020 15:02

  How to go back to main menu with physical buttons from different settings menus.

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  Chikako Kato (Atmoph) March 25, 2020 00:36 (Edited March 25, 2020 00:37)

  Hi Malay,

  Thank you for using Atmoph Window 2. To use buttons,

  • Double click on the center => go back to previous page
  • One click on center (when you see the views )=> Go to MENU

  Also refer to the following video :) 
  https://www.youtube.com/watch?v=lfEJKIY1mCs
  
  

  Chikako 

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