LED module not synced in panorama mode

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Jonson

December 27, 2023 03:20

I find unlike brightness is synced across different window, but led module brightness is not synced, after group multiply window, led brightness can only control the led module in the main window, there is no way to control sub window without leave the group. Is this a bug?

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  Support January 09, 2024 08:26

  Thank you for sharing your issue, and we are sorry for your inconvenience caused by the use of LEDs. To make sure your issue, could you ungroup your panorama and check to see if the LEDs brightness can be adjusted in each single windows?

  How to cancel the panorama group?:
  https://support.atmoph.com/hc/en-us/articles/23732573977881-

  If any of the LEDs do not light up or cannot be adjusted, there may be a problem with LEDs or windows. Please check which LEDs or windows do not work well by switching others. If you seem to have a problem with a particular LED or window, please contact us at contact@atmoph.com. If there is a problem with window, it can be repaired.

  If all LEDs work well in each single windows, it is possible that the panorama was not synchronized properly. Please go to MENU > Settings > Panorama and make the panorama group again.

  How to make panorama group?:
  https://support.atmoph.com/hc/en-us/articles/900002364926-

  Please check the above and contact our support team if you need individual support. Thank you for your cooperation.

  Best,
  Atmoph

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  Jonson January 09, 2024 11:11

  resyc panorama gourp did fix the problem. thanks a lot.

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