What to do if I cannot connect Atmoph Scope in panorama mode (multiple units)

(Updated: March 6, 2025)

We have released a system update for Atmoph Window Yo, addressing issues including those related to Panorama and Atmoph Scope connectivity. For more details, please check the page below.

Atmoph Window Yo Update Information – March 2025:
https://support.atmoph.com/hc/en-us/articles/43345320614937-

(Updated: January 24, 2025)
We are preparing a system update to significantly stabilize the Bluetooth communication, which is causing the unstable connection between Panorama and Atmoph Scope. The update is currently showing good results in internal testing, and we plan to gradually expand the testing scope to more beta testers. We expect to deliver the update to everyone by mid-February. Thank you for your patience.

(December, 2024)
Some customers have reported issues with connecting Atmoph Scope in configurations with three or more Panorama units. Our development team is investigating the cause and working on a solution.

We plan to resolve this issue with a firmware update to ensure a smoother user experience. In the meantime, we kindly ask for your patience and recommend using the smartphone app as an alternative for operation.

Download the smartphone app:
https://atmoph.com/getapp

We will notify you as soon as the update is ready.

We sincerely apologize for the inconvenience caused and deeply appreciate your understanding as we work to resolve this issue. Thank you for your continued support.